Our Policies.
Clear & Uncompromising.
Professional mechanics require predictability. Our terms of service are designed to protect both your workshop and our inventory. Read them carefully. These terms are strictly enforced.
Returns & Exchanges
We operate a strict 30-day return window. Parts must be returned in uninstalled, factory-new condition, inside the original, undamaged packaging.
Grease prints, torn boxes, or mounting marks instantly void the return. If you ordered the wrong part, you are responsible for return freight and a 15% restocking fee. If we made the error, we cover everything. No exceptions.
Warranty & Claims
All OEM-equivalent parts carry an ironclad 2-year warranty against material and manufacturing defects.
This covers failure of the part—it does not cover amateur installation errors. Warranty claims require a formal diagnostic report from a licensed mechanic or ASE-certified shop. We replace defective hardware; we do not subsidize your lost labor hours.
Freight & Dispatch
Orders placed and cleared before 15:00 EST are dispatched the same day. We partner exclusively with premium freight carriers to ensure speed.
Once the shipment leaves our dock, transit times are governed by the carrier. Inspect all pallets and boxes upon arrival. If a package arrives damaged, you must note it on the driver's delivery receipt, or you forfeit your right to a freight claim.
Data & Privacy
We collect only the data necessary to process your payments, verify your trade status, and deliver your parts.
We do not broker, trade, or sell your operational data. Your shop's purchasing habits, client information, and financial details are secured behind enterprise-grade encryption. Our business is vehicle parts, not data brokering.
Require Clarification?
Do not guess. If a policy impacts your current order, contact our logistics team immediately.